Terms & Conditions

Right of admission reserved. In order to facilitate the security, safety and comfort of all guests Truefest Ltd reserve the right to refuse admission. Guests can arrive at the venue Baskerville Hall from 11.55 am Friday 20th August 2021. Gates will be shut between 12am and 10am with no exceptions. Those without valid tickets will be turned away. All guests must vacate the festival site by 11am Monday 23rd August.

The wristbands given upon entry is the property of Truefest Ltd. Lost wristbands cannot be replaced. Anybody found without a wristband will be evicted. If you damage your wristband you must produce the damaged wristband when requesting a replacement. Replacement wristbands will only be issued at the discretion of event staff and will not be issued if wristbands have been deliberately removed or tampered with.

Anybody entering the site is liable to be spot-checked and their wristband examined for an identity check at any point. Anybody found to be wearing a wristband that has been tampered with will be immediately evicted. No entry to the site without valid photo ID and valid ticket. Invalid or duplicate tickets will not be allowed to gain entry.

No guests unless otherwise authorised by Truefest Ltd.

No alcohol is allowed on site. The bars at Truefest stock a wide variety of drinks and are very reasonable pub prices not usual festival prices and helps support the festival and keep our ticket prices so low. Please use them.  

Truefest Ltd and the Premises Licence Holder will not be held liable for any loss or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the unforeseeable actions of other patrons or third parties.

In order to comply with our licence conditions and to keep our event safe, searches will take place to identify illegal items prohibited at Truefest. Searching is a condition of entry. Searches, including vehicle searches, will be carried out at the entrance to the event. We reserve the right to undertake further searches on-site during the event. Anybody refusing a search will be evicted from site – there is a no return policy for those refusing searches. Drugs are not permitted at the event. No legal highs or illegal substances may be brought into the site, including nitrous oxide. Amnesty boxes are positioned to allow attendees to voluntarily surrender illegal drugs. Anyone caught in possession of such substances may be refused entry or ejected immediately and the police will be informed.

Drugs are not permitted at the event. No legal highs or illegal substances may be brought into the site, including nitrous oxide. Amnesty boxes are positioned to allow attendees to voluntarily surrender illegal drugs. Anyone caught in possession of such substances may be refused entry or ejected immediately and the police will be informed.

Weapons and items which Truefest Ltd considers could be used as weapons are not permitted on site. Anyone found in possession of such items will be ejected from site and the police will be informed.

All activities and all attractions may be subject to change at any time without notice.

Strictly no trading or other commercial activity by an attendee will be allowed on the site Truefest Ltd.

As a condition of entry, all attendees consents to being filmed, photographed and recorded for television, radio, webcast and other public broadcast and/or for any video/DVD or by onsite CCTV cameras for security purposes.

In accordance with Smoke Free Regulations, the tented arenas and indoor spaces within Baskerville Hall are designated No Smoking areas. Failure to comply with these regulations and event signage may result in ejection.

Soundsystems or rowdy and antisocial behaviour will not be tolerated in the campsites. Anyone acting in such a way will be evicted.

If you are caught urinating or defecating in places other than a toilet, you run the risk of immediate eviction.

Please use bins and recycling points provided.

The burning of plastics, bedding, tents, furniture is not permitted anywhere on the site and could result in criminal charges being brought against anyone caught doing so. 

No generators other than those provided by our event contractors will be allowed on site. Anybody found carrying a generator will have it impounded at the gate.

No fireworks, lasers, flares or pyrotechnic devices. Strictly no fires, fire-pits, barbecues or meth stoves: gas camping stoves only. No single camping gas stove/bottle to be larger than 300g.

Due to fire safety regulations, tents cannot be erected next to vehicles. Camper Vans and tents must be sited in the appropriate areas.

Fire Points will be clearly visible and supplied with buckets and water.

Please stay within the boundaries of the Event and do not stray onto land that is not within the Event site. Anyone found doing so will be evicted.

No sky lanterns of any kind.

Strictly no animals will be allowed on the site (with the exception of Assistance Dogs – by prior arrangement with Truefest Ltd).

It is your responsibility to look after and care for your possessions, valuables and money whilst with us. You should not leave valuable items unattended in your accommodation or elsewhere and we suggest you do not bring such possessions unless absolutely necessary.

We cannot accept any liability for loss or damage unless due to Truefest Ltd’s negligence. In case of any loss, please contact the information point to make a report.  After the event, the return of any lost property will incur a charge for postage and packing.

We welcome attendees with disabilities and aim for our services to be accessible to all where reasonably possible.  It is important that you tell us at the time of purchase if have any form of disability or incapacity, so that we can consider any reasonable adjustments prior to your arrival and to discuss our limitations at events.  You are required to update us with any change in circumstances prior to and during your stay.

Storage for prescribed medication will be available at the First Aid tent. Please place all medication in a container and label clearly with your name and contact phone number.

DRUGS

Truefest Ltd operates a zero tolerance approach to the possession, use and supply of drugs at the event. There will be clearly marked drugs amnesty bins on the approach to the event entry point. You should dispose of any drugs you may have on you in the designated drug amnesty bins. If you are in violation of this rule and found in possession of any illegal substance, you will be immediately evicted from the Event and the Police notified.

DATA PROTECTION

By entering into this agreement, you understand that the details provided will be used in booking for related purposes including marketing and for providing selected organisations with your details so that they can provide you with information about products and services which may interest you. You can withdraw your consent for the above at any time by writing to us.

DISCLAIMER

Ticket Holders are always advised to dress as appropriate for the weather. Truefest Ltd is not liable for ticket holders negligence. Ticket holders accept responsibility for their own actions, behaviour and social etiquette.

The Directors of Truefest Ltd. reserve the right to make changes to any aspect of the event at any time. These include prices, line up, social events, activities, and products/merchandise provided, and the Terms & Conditions which may need to be adapted occasionally. 

TICKETS

Tickets are not refundable under any circumstances other than cancellation of the event. Refunds will not be available if an event is postponed because of circumstances beyond the reasonable control of the organisers and if that event is rescheduled, tickets will remain valid for the rescheduled event. If you are unable to attend you can sell or transfer your tickets and we will process a name change for free up until 12pm 14th August 2021. Multi artist events may include changes in line up or venue which do not constitute material change, and therefore do not qualify for a refund.  In the event of cancellation, the full value of the ticket less any booking fees, transaction fees, postage, and insurance will be refunded. In some cases there will be a deadline for a refund / new date request which may invalidate your refund request if not responded to in time. 

The Rules and Regulations of the venue, event organiser or promoter for which this ticket was purchased must be adhered to.

Although we will do our best to keep you informed of any cancellation, it is the ticket holders’ responsibility to establish whether an event has been cancelled and the date and time of any rearranged event.

Venue management reserve the right to refuse admission and may conduct security searches on entry. Should you be refused entry for any reason, including but not limiting to how you are dressed, we are not liable to refund you for the ticket you have purchased.

You are advised to check if the venue has a last entry time. Even ticket holders may not be admitted after this time.

There is no obligation to refund monies or exchange tickets if management alters or varies the programme due to events or circumstances beyond its control.

There is no obligation to refund monies or exchange tickets should an event organiser subsequently offer any discount or promotion that makes tickets available at a price lower than that previously paid by any customer.

You are advised to check with the venue if photographic and recording equipment is prohibited. Also laser pens, mobile phones, dogs (except guide dogs) and patron’s own food and drink.

The event organiser and venue management accept no responsibility for any personal property.

It is often the case that official merchandise is only available inside the venue.

Ticket holders consent to filming, sound recording and photography as members of the audience.

All of these terms and conditions are governed by UK law.

We reserve the right to cancel any tickets we believe to have been purchased fraudulently.